RIALTO PRIVACY POLICY
Effective Date: 01 October 2025
Your privacy matters. This Privacy Policy explains how Rialto (“Rialto,” “we,” “us,” “our”) collects, uses, shares, and protects your personal information. It also outlines your rights and choices.
Who we are
Rialto Limited is a New Zealand–registered company with offices at 9th Floor, Southern Cross Building, Cnr High & Victoria Streets, Auckland, New Zealand. We are committed to protecting your privacy and complying with the Privacy Act 2020, the Australian Privacy Act 1988 (to the extent applicable), and other relevant data protection laws and regulations.
What this policy covers This Privacy Policy applies to personal information:
collected via the Rialto website, Rialto App, or related platforms;
gathered through promotions, competitions, surveys, and social media;
provided by third-party suppliers (e.g., broadband or mobile partners);
from usage data automatically generated during interactions with our services;
obtained from advertising and analytics partners where you have consented; and
collected through cookies and similar technologies (see Cookies and Tracking below).
Consent
By using the Rialto website, app, or services — or by submitting personal information to us — you consent to the collection, use, disclosure, storage, and processing of your information as described in this Privacy Policy.
Changes to this policy
We may update this Privacy Policy at any time. Material changes will be communicated via our website or app and will take effect upon posting. Please review it regularly.
Types of information we collect
Contact and identity details (e.g., name, email, gender identity, year of birth);
Payment information and voucher codes;
Device data (e.g., IP address, browser type, connection type);
Usage data (e.g., what you watch, click, or search);
Engagement data (e.g., email open rates, social media feedback);
Cookie data (e.g., session cookies, performance cookies, analytics cookies, advertising cookies).
Why we use your information
Your information helps us:
Provide, personalise, and improve our services;
Tailor content and recommendations;
Deliver customer support;
Run promotions or competitions;
Prevent fraud, enforce our Terms of Use, and comply with legal obligations;
Send relevant marketing and service communications where consent has been given;
Conduct audience insights, analytics, and reporting;
Collaborate with trusted partners and service providers under strict data agreements.
Who we share it with
We may share your data:
with our service providers and technology partners (e.g., payment processors, hosting providers, analytics companies, customer support platforms);
with credit agencies, government agencies, or debt collection providers (only if relevant);
with advertising partners (in anonymised or aggregated form where possible);
if required by law or to enforce our rights;
with third-party suppliers you have direct arrangements with (e.g., ISP).
We never sell your personal data.
Your rights
You can:
Request access to or correction of your personal data at any time. We may refuse access in limited circumstances permitted by the Privacy Act 2020 (e.g., where disclosure would unreasonably affect another person’s privacy, reveal commercially sensitive information, or pose a security risk).
Request data portability in a machine-readable format.
Request deletion of your personal data.
Opt out of marketing at any time using links in emails or by contacting us.
Complain to us and/or the Office of the Privacy Commissioner if you feel your rights have been violated.
Data retention
We retain your information for as long as your account is active or as required to meet legal obligations. Account data may be retained for up to 24 months after cancellation for purposes such as dispute resolution, fraud prevention, or compliance. You may still receive limited service communications during this period.
Cookies and tracking
We use cookies, tags, and similar technologies to:
Understand how users engage with our platform;
Improve user experience and performance;
Serve relevant ads via third-party networks such as Google.
You may opt out of personalised ads through:
Google Ads opt-out
Network Advertising Initiative
You can also manage or disable cookies via your browser settings, though some features of our services may not function properly without them.
Data storage and transfers
We may store and process your data in New Zealand or overseas where our service providers operate (including Australia, the European Union, and the United States). When transferring data internationally, we ensure appropriate safeguards are in place, such as contractual clauses or reliance on certified frameworks.
Security
We use a combination of physical, electronic, and procedural safeguards (including encryption and access controls) to protect your information. You are responsible for keeping your login credentials confidential.
Children’s privacy
We do not knowingly collect personal information from individuals under 16 years of age. If we become aware that such information has been collected, we will delete it promptly.
Third-party links
Our website or app may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their privacy policies before disclosing personal information.
Data breach notification
In the event of a data breach, we will assess the impact and notify affected individuals and the Privacy Commissioner as required.
Accessibility
This Privacy Policy is available on our app and website and can be provided in other formats upon request.
Contact us
For privacy questions or complaints:
Email: feedback@rialtoview.com
Telephone: +64 9 376 3902
Postal: Rialto View, 9th Floor, Southern Cross Building, Cnr High & Victoria Streets, Auckland, New Zealand
You may also contact the Office of the Privacy Commissioner: www.privacy.org.nz