RIALTO APP TERMS OF USE
Effective Date: 01 October 2025
WELCOME TO RIALTO
1.1 These Terms of Use (“Terms”) govern your use of the Rialto Film digital streaming services as further detailed in Sections 2.1 and 2.2 below (the “Services”).
1.2 The Services are provided by Rialto Limited (“Rialto,” “we,” “us,” “our”), a New Zealand-registered company at 9th Floor, Southern Cross Building, Cnr High & Victoria Streets, Auckland, New Zealand.
1.3 By creating an account or using any of the Services, you agree to these Terms and to our Privacy Policy which applies to any personal information that we collect about you. Our Privacy Policy can be found at https://rialto.shift72.com/page/privacy/
RIALTO SERVICES
2.1 Rialto provides access to curated film and TV content via streaming and temporary downloads for offline viewing, available through subscription or one-time rental.
2.2 The Services include all platforms, applications, features, user interfaces, and associated software made available by Rialto.
2.3 To access the Services, you must:
Be at least 18 years old;
Reside in New Zealand or Australia; and
Provide a valid email address and billing details.
Accept these Terms.
2.4 You must use the Services in accordance with any usage rules we publish, available on our Website and within the App. These may include limits on simultaneous streams and download restrictions.
2.5 You are responsible for setting parental controls and supervising access to content based on age ratings.
2.6 You must create an account to access our Services and may only share your account with people who live in your household. You are responsible for all activity under your account (including breaches of the Terms and all charges and fees incurred by such third parties). You are responsible for keeping your personal details (such as your email address) on the account up to date.
2.7 We aim to provide high-quality service but do not guarantee uninterrupted, secure, or error-free operation.
2.8 Certain content may not be available for download or accessible at all times.
SUBSCRIPTIONS AND RENTALS
3.1 Where you purchase a subscription for a specified period of time (e.g., monthly or multi-month plans), subscriptions renew automatically at the end of the subscription period unless cancelled. Charges apply at the beginning of each subscription period.
3.2 You may cancel at any time. Access will continue until the end of your prepaid period.
3.3 Refunds are not offered for unused portions of a subscription unless required under applicable law.
3.4 Rentals are valid for a limited time after purchase and are non-refundable except where legally mandated.
PAYMENT AND THIRD-PARTY OFFERS
4.1 Charges for Services are displayed at the point of purchase on the App and on our Website. You must always maintain valid and current payment details on your account. By completing a purchase, you authorise us to charge the payment method associated with your account for the relevant fees, including any applicable taxes.
4.2 If payment fails, we may suspend or cancel your access after reasonable attempts to contact you.
4.3 If you access or purchase the Services through a third party (including app stores such as Apple or Google, or through a broadband or pay-TV provider), your payment, renewal, and cancellation terms may be governed by that third party’s policies in addition to these Terms. You are responsible for reviewing and complying with those policies. We are not liable for any issues arising from third-party billing, refunds, or account management. To cancel or amend a subscription purchased through a third party, you must do so directly with that third party.
4.4 Switching between direct and third-party subscriptions may cause billing overlaps. No refunds are provided in such cases.
CHANGES TO SERVICES OR TERMS AND TERMINATION RIGHTS
5.1 We may update our Services, prices, or these Terms at any time. We will provide at least 30 days’ notice of any significant changes. Any change will be communicated to you in advance, either within the App, on our Website, or by email. Price changes will take effect at the start of your next subscription period. If you do not agree to the new price, you may cancel your subscription before the renewal date. Continued use of the Services after the effective date of the price change will be deemed acceptance of the new price.
5.2 Continued use of the Services by you after notification constitutes acceptance of the changes.
5.3 If you disagree with the changes, you may cancel your subscription in accordance with Section 3.2.
5.4 In addition to any other rights set out in these Terms, we may terminate your subscription or cancel your account at any time by providing you with at least 30 days’ advance notice, including instructions on how to access your billing information or transfer to successor services where applicable. If your subscription is terminated under this clause before the end of the current subscription period, we will issue a pro-rata refund for any fees paid in advance, covering the unused portion of your subscription following the termination date.
5.5 We may suspend or terminate your access to all or part of the Services immediately if any of the following apply:
Suspension or termination is reasonably required due to operational or technical reasons, including system maintenance, upgrades, or security concerns;
We have reasonable grounds to believe that you have breached these Terms, or that your account has been accessed or used without authorisation;
The relevant Service is being withdrawn or permanently discontinued; or
You fail to pay any applicable charges by the due date.
INTELLECTUAL PROPERTY
6.1 All content and intellectual property rights in the Services are owned by Rialto or our licensors.
6.2 You may access and view content solely for personal, non-commercial use in New Zealand and Australia.
6.3 You must not copy, reproduce, share, rebroadcast, reverse engineer, or otherwise exploit our content.
PRIVACY
7.1 We collect and use personal information as described in our Privacy Policy and in compliance with the Privacy Act 2020 and privacy laws in Australia (to the extent they apply).
7.2 You may opt out of marketing messages at any time using the provided unsubscribe tools.
YOUR RESPONSIBILITIES
8.1 You must:
Use the Services legally and in accordance with these Terms;
Not interfere with our systems or those of other users; and
Maintain the confidentiality of your login details.
8.2 You agree to indemnify Rialto (and its related persons) against any loss, damage, or expenses (including legal expenses) suffered or incurred by Rialto arising from any breach by you of these Terms.
LIABILITY
9.1 Nothing in these Terms affects your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
9.2 Except as required by those Acts, our total liability to you in connection with the Services, whether in contract, tort (including negligence) or otherwise, will not exceed: (a) NZD $500 for any single event or series of related events; or (b) NZD $1,000 in aggregate for all events within any 12-month period.
9.3 The limits in clause 9.2 do not apply to: (a) fraud or deliberate breach by us; or (b) liability for death or personal injury caused by our negligence; or © any other liability that cannot lawfully be excluded or limited under New Zealand law.
9.4 We are not responsible for any loss that is caused by you, or that you could have reasonably avoided. We are not responsible for service interruptions or delays caused by events outside our reasonable control (including internet outages, power failures, natural disasters, or the acts of third-party service providers).
9.5 Where we rely on third-party providers to deliver the Services, neither they nor their employees, directors, or related companies will have any liability to you in connection with your use of the Services.
GENERAL
10.1 These Terms are governed by the laws of New Zealand. Any disputes will be handled by the exclusive jurisdiction of the New Zealand courts.
10.2 We may transfer our rights under these Terms to another company. You may not assign your rights without our consent.
10.3 If any part of these Terms is deemed unfair or unenforceable, then it will be modified so as to be fair or enforceable (as the case may be), or if variation is not reasonably possible then it will be treated as deleted from these Terms and the rest of these Terms will continue in full force and effect.
10.4 These Terms remain in effect until your account is terminated and any remaining obligations are resolved.
10.5 You may request a copy of your personal data, and we will provide it in accordance with the Privacy Policy.
Contact us at feedback@rialtoview.com for support or questions.